Frequently Asked Questions

Rates are service dependent but typically start at R50 per delivery for the first 3 km and R5 for every additional km. This is usually discussed as part of the sign up process.

Essentially anything that fits in the back of a bike box (680 mm x 535 mm x 420 mm) and weigh less than 10kg. For context, you can fit approximately 4 x shopping bags in a standard box.

You are welcome to migrate your drivers over to our platform, we can help you in this regard as part of our activation process. We have a simple QR code that enables them to download the OneAppD App.

In the event of high value products we do recommend you get insurance for this, we do however offer limited liability if it was proven negligence on the part of OneAppD.

You just need a computer / device with internet which you can use to capture your delivery requests on. We recommend at least a 10 inch screen for ease of use.

Simply register on our registration page, we will be in contact to create your profile and assist you with your first few orders

We have drivers nationally and already serve all major metros, in the event where your area is not yet live we are able to start up a service anywhere in South Africa within 7 days. Please register using our registration page and we’ll update you on the status for your area.