Delivering food to your customer is easy
The reliable and convenient delivery service for restaurants that take customer service seriously
Take Orders
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Take orders from any channel: phone, whatsapp, email
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Enter order details into the online portal
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Login to your admin panel on your phone, tablet or computer
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Enter name, pickup time, phone number, physical address and email address
Repeat customers? Enter the customer’s phone number and the system automatically populates the rest of their information.
Don’t want drivers hanging around waiting until the food is ready? Add the order to the queue, and click “release” for automatic scheduling when it's ready.
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Driver accepts order
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Delivery request automatically sent out to Driver app
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Only drivers approved by you receive request
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Driver accepts delivery and arrives promptly
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Driver delivers food
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Driver picks up food
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Customer receives notification that delivery is on the way.
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Driver marks delivery as complete on app
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Customer rates driver
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Restaurant rates driver
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Smart tech. Smooth process.
View driver availability in real-time
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Live tracking
Route optimization
Delivery scheduling or instant pickup
Central Dashboard
Real-time automated notifications to customers
Driver rating
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Customers rate drivers
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Restaurants rate driver
Driver Selection
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Blacklist drivers
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Create preferred driver list
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Option to send delivery requests to only pre-approved drivers
Driver App
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Driver views delivery requests
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Ask your favourite local driver to download the app so you can assign & manage deliveries
Driver Rating & Selection
Choose to only send delivery requests to drivers on your priority list
FAQs
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What are your delivery rates?Rates are service dependent but typically start at R50 per delivery for the first 3 km and R5 for every additional km. This is usually discussed as part of the sign up process.
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What sort of products can I ship using your service?Essentially anything that fits in the back of a bike box (680 mm x 535 mm x 420 mm) and weigh less than 10kg. For context, you can fit approximately 4 x shopping bags in a standard box.
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What if I have my own driver/s?You are welcome to migrate your drivers over to our platform, we can help you in this regard as part of our activation process. We have a simple QR code that enables them to download the OneAppD App.
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What happens if my product goes missing or gets damaged by a OneAppD driverIn the event of high value products we do recommend you get insurance for this, we do however offer limited liability if it was proven negligence on the part of OneAppD.
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What do I need to activate your service for my store?You just need a computer / device with internet which you can use to capture your delivery requests on. We recommend at least a 10 inch screen for ease of use.
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What is required from me for set up of my store?Simply register on our registration page, we will be in contact to create your profile and assist you with your first few orders
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How do I know if your service is available in my area?We have drivers nationally and already serve all major metros, in the event where your area is not yet live we are able to start up a service anywhere in South Africa within 7 days. Please register using our registration page and we’ll update you on the status for your area.
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How far do you deliverWe focus primarily on Hyperlocal delivery zones, which is anything within a 15 km radius from your location.
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What if we have a problem with a delivery, who can we call?We have a dedicated call centre who will be available to support you with any queries you may have.
